Cookies policy

Last updated: 16 May 2026

We use only a handful of cookies, and only the ones the site needs to work. No analytics, no marketing, no third-party trackers. That's also why you don't see a “manage cookies” pop-up here.

What a cookie is

A cookie is a tiny text file that a website saves in your browser. Some are required for things like keeping you signed in or remembering a chat session; others are used by advertisers and analytics companies to follow you around the web. Help2day only uses the first kind.

What we use

These are the strictly-necessary cookies you may see while using Help2day. They are set by us — no third party.

• Session cookie. Keeps your chat conversation tied to your browser tab so you can scroll back and so we can resume if you reload the page. Lasts only as long as your session.
• Security cookie (CSRF token). Protects forms (like the contact form and the upload control) from cross-site request forgery. Lasts only as long as your session.
• Preferences cookie. Remembers small choices like whether you've already acknowledged the screenshot-upload notice in this session, so we don't show it twice. Lasts up to 30 days.

What we do not use

• No analytics cookies.
• No advertising or retargeting cookies.
• No social-media tracking pixels (Facebook, X/Twitter, LinkedIn, TikTok).
• No “session replay” or heat-map cookies.
• No third-party trackers of any kind.

Why there's no cookies banner

Most consent banners exist because sites use analytics, advertising, or other non-essential cookies that require your opt-in. Help2day doesn't use any of those, so we don't need to ask. If we ever add non-essential cookies, we will add a proper consent control — and we will say so on this page first.

How to control cookies in your browser

You can clear cookies at any time from your browser's settings, and most browsers let you block them entirely. Heads up: if you block our session or security cookie, the chat and the contact form will stop working.

Quick links to popular browser help pages:

• Microsoft Edge
• Google Chrome
• Mozilla Firefox
• Apple Safari

Local storage and similar tech

Browsers also offer “local storage” and similar features that work like cookies. We use a tiny amount of local storage for the same reasons listed above (keeping a chat draft in your tab while you type, remembering an upload-notice acknowledgement) — never for tracking.

Changes to this policy

If we ever add cookies that are not strictly necessary, we will update this page and add a clear consent control before turning them on. The “last updated” date at the top of the page will tell you when this page changed.

Contact

Questions about cookies? privacy@help2day.com or the contact form. The full picture of how we handle data lives in the privacy policy.