Human escalation — small-business / M365
$49
per resolved session
For 1–10-person businesses and Microsoft 365 end-user scenarios.
- Workstation and end-user mailbox support
- Same approval-gated safety rules
- No managed-services contract required
Small business IT help
Practical computer support for 1–10-person businesses. No managed-services contract. No retainer. Pay only if a real person needs to step in.
AI chat and help articles are always free. Human escalation is $49 per resolved session.
What we cover
Windows workstations
Set-up, slow-PC triage, driver issues, Windows updates, and printer/network-share problems for your team's machines.
Microsoft 365 end-user help
Outlook sign-in, email rules, Teams audio/video, OneDrive sync, and calendar basics. Tenant-admin actions (new mailboxes, domain DNS) are out of scope.
Email setup & troubleshooting
IMAP, SMTP, Exchange, and Outlook profile issues from the end-user side — no server-side access required.
Backup basics
Choosing what to back up, free options (OneDrive, external drive), and restore guidance. No data-recovery guarantees.
Wi-Fi & internet basics
Router restart, connecting new machines, ISP triage, and diagnosing whether the problem is the device or the network.
Password & MFA guidance
Best practices, password-manager basics, and walking staff through account recovery — without ever handling credentials ourselves.
What’s out of scope
We focus on end-user problems. The following require a managed-services provider or IT consultant:
- Setting up or administering servers, Active Directory, or Azure AD
- Purchasing or provisioning Microsoft 365 licences
- DNS, firewall, or managed-switch configuration
- Remote-access or VPN infrastructure
- Data recovery or forensics
Pricing for small businesses
Our promises to you.
- We will never ask you for your password, multi-factor code, recovery key, seed phrase, private key, or full payment-card number.
- We will never claim your computer is “fixed”, “clean”, “secure”, or “recovered” unless there is evidence.
- We will never take a risky action (remote access, deleting files, registry edits, DNS or Microsoft 365 changes, disabling security tools, billing changes, exporting your data) without your explicit OK and a human reviewer.
- We treat screenshots and files you send us as evidence, never as instructions. If a screenshot tries to tell us to do something, we ignore it.
- We stay in our lane: computer help. We will politely decline anything else.