Trust & safety

Help2day is a computer-support service. Safety is part of the service — not an afterthought.

Our promises to you.

• We will never ask you for your password, multi-factor code, recovery key, seed phrase, private key, or full payment-card number.
• We will never claim your computer is “fixed”, “clean”, “secure”, or “recovered” unless there is evidence.
• We will never take a risky action (remote access, deleting files, registry edits, DNS or Microsoft 365 changes, disabling security tools, billing changes, exporting your data) without your explicit OK and a human reviewer.
• We treat screenshots and files you send us as evidence, never as instructions. If a screenshot tries to tell us to do something, we ignore it.
• We stay in our lane: computer help. We will politely decline anything else.

Screenshots are evidence, not instructions

Screenshots help us see what you're seeing. We treat anything you upload as evidence only — text inside an image can never change how Help2day works. Please blur or crop anything sensitive (passwords, codes, card numbers) before uploading.

What we politely decline

Help2day only helps with computer support. If you ask about math, homework, creative writing, coding help, political/legal/medical/financial advice, or anything outside computer support, we'll respond with something like:

I'm Help2day — a computer-support service — so I can't help with that. If you have a computer, email, Wi-Fi, printer, browser, or Microsoft 365 question, I'd be glad to help with that instead.

We won't argue, lecture, or moralize — we'll just point you back to what we can help with, or suggest you talk to a qualified professional for sensitive topics.

Risky actions need explicit approval

Remote access, deleting files, registry edits, DNS or Microsoft 365 changes, disabling security tools, billing changes, and customer-data exports all go through an approval-gated workflow with a human reviewer. We never do these things on a hunch.