Terms of service

Last updated: 16 May 2026

These are the rules that apply when you use Help2day. We've kept them short and in plain English. If something doesn't make sense, please tell us — we'd rather fix the wording than leave you guessing.

1. Who we are

Help2day is a computer-support service. We help with everyday computer, email, Wi-Fi, printer, browser, and Microsoft 365 problems through a guided chat. When the issue is bigger than chat, a real person can take over for a small fee.

2. Who can use Help2day

You can use Help2day if you are old enough to enter a contract where you live (typically 18+). If you are helping an older relative or a friend, you can use Help2day on their behalf — just make sure they're OK with it before you share screenshots of their screen.

Help2day is not designed for children. We don't knowingly collect data from anyone under 16. If you think a child has used Help2day, please email hello@help2day.com and we will delete the conversation.

3. What we'll do for you

• Listen to your problem and walk you through plain-English steps.
• Prefer safe, reversible fixes (restart, re-login, clear cache) before anything more invasive.
• Tell you what we tried and what we didn't try.
• Offer to hand off to a real person if chat isn't enough.

4. What we won't do

These are our public safety promises. They apply to every Help2day conversation and to every human who picks up your ticket.

• We will never ask for your password, multi-factor (MFA) code, recovery key, seed phrase, private key, or full payment-card number. If you offer one by accident, we will refuse the value and ask you to change it.
• We will never claim your computer is “fixed”, “clean”, “secure”, or “recovered” unless we can point to evidence. We will tell you what looks better, what we couldn't check, and what we'd suggest doing next.
• We will never take a risky action (remote access, deleting files, registry edits, DNS or Microsoft 365 changes, disabling security tools, billing changes, or exporting your data) without your explicit OK and a human reviewer.
• We will never ask you to send money, gift cards, or crypto to “Help2day support”, and we will never read a “verification code” out to a third party.
• We won't pretend to be your bank, your ISP, Microsoft, Apple, or law enforcement. If someone using a Help2day screen claims to be one of those, that's not us — please contact us directly through the website.

5. What you agree to do

• Use Help2day for honest computer-support questions about a device, account, or service you own or are authorised to help with.
• Don't paste other people's private information, screenshots of someone else's screen without their OK, or content that isn't yours to share.
• Don't try to use Help2day to attack, scam, or harass other people, or to bypass software you don't have the right to bypass.
• Don't try to trick the assistant into doing something that isn't computer support — it will politely decline.
• Use your own judgement before following any instruction. If a step feels wrong, stop and ask a person.

6. Risky actions and approvals

Some actions can leave a computer worse than they found it — remote access, registry edits, deleting files, DNS changes, Microsoft 365 changes, turning off security tools, billing changes, or exporting your data. We treat these as risky actions.

Risky actions always need (a) your explicit OK in the conversation and (b) a human at Help2day reviewing the step. The AI on its own will never do them. If we ever should, please refuse and email us at hello@help2day.com — that's a bug on our side.

7. What's out of scope

Help2day only helps with computer support. We will politely decline anything outside of that — including creative writing, homework, coding for non-support reasons, political/legal/medical/financial advice, anything that would help someone get into an account they don't own, and anything related to malware, exploits, or security bypasses. For those topics, please talk to the right professional.

8. Pricing, payment, and refunds

The AI chat and help articles on this website are free, with no sign-up or credit card. If you choose to escalate to a human, the current prices and what's included are shown on the pricing page.

Human-escalation sessions are charged per resolved session, not per minute. If we can't resolve the issue, you don't pay (“no-fix, no-fee”). If the same issue comes back within 7 days of a resolved session, we'll re-open it once at no extra cost. Refunds for billing mistakes are processed within 10 business days — please email billing@help2day.com.

9. No guarantee of a particular outcome

We try hard, but we can't promise that any specific problem will be solved. Some issues are hardware faults, vendor outages, or things only the device owner or their IT team can fix. We don't promise that Help2day is free of bugs, will be available all the time, or that any advice will work for every machine. We will tell you when we're confident, when we're guessing, and when an issue is outside what chat can do.

10. Limitation of liability

Help2day, and the people who build it, aren't liable for indirect or consequential losses (for example, lost work, lost time, or lost data) that come from using the service. For direct losses caused by our negligence, our total liability for any one ticket is limited to what you paid us for that ticket (and if you paid nothing, the limit is the amount of a single consumer human-escalation session). Nothing in these terms removes rights you have under consumer-protection laws where you live — those rights still apply.

11. Suspending or ending access

We may rate-limit or block access if we see automated abuse, prompt-injection probing, scraping, attempted account-takeover help, or anything else listed in section 5. We will try to be proportionate — temporary slowdown first, a block only if it doesn't stop. You can stop using Help2day at any time and ask us to delete your conversation; see the privacy policy for how.

12. Changes to these terms

We may update these terms as Help2day grows. The “last updated” date at the top of the page tells you when. Material changes — anything that changes the safety promises in section 4 or the pricing in section 8 — will be called out clearly on this page for at least 30 days.

13. Contact

Questions about these terms? Email hello@help2day.com or use the contact form. Our public safety promises also live on the Trust & safety page.